Correcting a display name

A person’s display name is what the roster shows, what the till prints on a receipt, and how a sale is attributed to whoever rang it. When it is wrong — a typo at sign-up, a name change, a nickname where the full name should be — an Admin or Owner corrects it from Settings → Organization → Users.

Who this is for: Owner or Admin. An Admin cannot rename an Owner; an Owner can rename anyone but themselves. Nobody renames themselves here: your own row, marked “(you)”, has no Rename button, so ask another Owner or Admin to correct your name. An Editor, a Viewer or a gallery role cannot rename anyone.

Steps

1. Open Settings → Organization → Users.
2. On the person’s row, click Rename.
3. Type the corrected name and click Save (or press Enter). Cancel leaves it as it was.

The row shows the new name at once. Nothing else about the account changes: not the email address, not the role, not the capabilities, not their sign-in.

What else happens

• It is recorded. The change appears in the organization’s audit log (Settings → Recent Activity) as an update to a user account, naming who made it. The old name and the new one are kept in the audit log (and your data export).
• Square follows. If the person holds a register PIN and is in your gallery’s Square staff directory (see Point of sale), the Square team member is renamed in the same step, so receipts print the corrected name from the next sale. Their Team member ID does not change: it was given once, and past sales carry it.
• History is not rewritten. Receipts already printed and sales already recorded keep the name that was true at the time. A past sale attributed to “Jon Smith” still reads “Jon Smith” after Jon becomes “Jonathan Smith”.

Common issues

• “Name saved. Square could not be updated…” — the correction is in CartonCrew, but Square refused or was unreachable, so receipts keep printing the old name until Square follows. The message carries Square’s own reason. Try again later, or reconnect Square from Settings → Integrations → Square; a reconnect repairs the whole staff directory.
• Save is greyed out — the name is blank, or it is the same as it already was. A display name cannot be emptied: an empty name is worse everywhere than a wrong one.
• No Rename button — you are looking at your own row (ask another Owner or Admin), at an Owner’s row while signed in as an Admin, or you are not an Owner or Admin.
• The artist roster still shows the old name — the artist record on the roster has its own name, typed by the gallery, and is not changed by this. Edit it from Artists if it needs the same correction.

Last updated: 2026-09-22 · Applies to: CartonCrew v1.628+