Signing in
How to sign in to your org’s CartonCrew tenant.
Who this is for: anyone with a CartonCrew account at a client organization — volunteers, staff, board members.
Steps
- Open your org’s site (the address looks like
https://<your-org>.cartoncrew.online). - Click Sign in in the top-right.
- Pick one:
- Continue with Google — if your org account is linked to a Google email.
- Sign in with email — enter your email; CartonCrew sends a one-time code (OTP) you paste back in.
- If your account has Multi-Factor Authentication set up, you’ll be asked for a 6-digit code from your authenticator app next. See Setting up MFA.
What you’ll see
Video — coming soonSign in with GoogleRecorder brief: V5 — Google OAuth path. Show the chooser, consent prompt, and landing on the dashboard.
Video — coming soonSign in with email OTPRecorder brief: V8 — email OTP path. Show address entry, inbox with code, pasting it back.
After sign-in you land on the Dashboard. Modules in the sidebar are the ones your org has enabled.
Common issues
- “User not found” — your email isn’t on the org. Ask an admin to invite you (Settings → Users → Invite).
- OTP code didn’t arrive — check spam, then click Resend code on the same screen. The code is valid for 10 minutes.
- Google sign-in keeps prompting — your browser is blocking third-party cookies for the Google sign-in popup. Try a different browser or allow cookies for
accounts.google.com. - MFA screen appears and you don’t have an authenticator — see Setting up MFA; if you’ve already enrolled but lost the device, an org admin can reset it from Settings → Users.
Last updated: 2026-06-01 · Applies to: CartonCrew v1.54+