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ModulesContact InboxBridge to Requests

Bridge to Requests

A Contact submission that’s actually a gift request is more useful in the Requests module than rotting in the inbox. The Bridge lets you (or AI) convert it.

Who this is for: anyone with contact.manage + requests.manage. Both extensions must be on.

Manual convert

  1. Open a Contact submission.
  2. Click Convert to Request.
  3. CartonCrew pre-fills a new Request from the submission’s name / contact / message + the AI’s extracted recipient details (if any).
  4. Review + Save. The Contact submission flips to Bridged; the new Request appears in Active.

Auto-convert

If you’ve enabled Bridge settings, the AI converts on its own when its likely gift request flag is set + the confidence threshold is met. Audit-logged.

What you’ll see

Video — coming soonConvert a Contact submission to a RequestRecorder brief: V13 — Submission AI-tagged likely gift request, Convert, form pre-filled, save, return to Contact, source is Bridged.

Common issues

  • Convert button missing — either Requests is off or your role lacks requests.manage.
  • Pre-fill missing recipient address — AI couldn’t extract one. Add manually before Save.
  • Bridged submission disappeared from Contact — by design; the source is filtered out of the default Open view. Toggle the Bridged filter to see it.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.56+

Triaging submissionsBridge settings