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Family groupings

Group volunteers into families so signups, communications, and hours-tracking flow together.

Who this is for: anyone with volunteers.manage.

Steps

  1. Open Volunteers → Families tab.
  2. + New family.
  3. Add members by searching existing volunteers (or + Create new).
  4. Pick the household head (the contact who’ll receive consolidated emails).
  5. Save.

How it changes things

  • Event signup — if the household head signs up, the public form prompts to include family members on the same shift (capacity allowing).
  • Comms — campaigns to the family target the household head + audit-log each delivery against the whole family.
  • Hours — kids’ volunteer hours roll up to the family for reporting; their individual hours still log separately.

What you’ll see

Video — coming soonManage family groupingsRecorder brief: V26 — Create family, add 3 members, pick household head, sign head up for event, public form has family checkboxes.

Common issues

  • Person should be in a family but isn’t on the list — they’re already in another family; CartonCrew enforces one-family-per-volunteer. Remove them from the other family first.
  • Household head left the org — change the head to another member before deactivating the leaving volunteer’s record.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.57+

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