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For end-usersContacting the org

Contacting the org

Send a message to the org through their public Contact form.

Who this is for: anyone with a question, idea, or feedback for the org.

Steps

  1. Open https://<your-org>.cartoncrew.online/contact (or Contact in the top nav).
  2. Fill the form:
    • Your name and email (so they can reply).
    • Subject — pick from the dropdown (the options are set by the org). Some choices reveal a short “please describe” box for a one-line detail, and one may show a link to the org’s donation page if they want to give instead.
    • How did you hear about us? (optional, if the org has enabled it) — pick from the dropdown. Some choices reveal a short follow-up question.
    • Message (free text).
  3. Click Send message. You’ll see a confirmation; the message lands in the org’s Contact inbox.
  4. The org’s reply goes to the email you provided.

What you’ll see

Video — coming soonSend a contact submissionRecorder brief: V4 — Contact form submission. Show form fill, submit, confirmation, and (in an admin tab) the entry landing in the Contact Inbox with AI priority/category tags applied.

Common issues

  • “Contact” not in the nav — the org hasn’t enabled the Contact Us extension. Try the email address in the site’s footer instead.
  • No reply in a few days — the org may have a slower SLA. Re-send only if the message is urgent.
  • Asking for a gift / aid — use the Request form (/request) instead, not the Contact form. The Request form has structured fields the org needs.

Last updated: 2026-06-09 · Applies to: CartonCrew v1.110+

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