Sender and replies
Who your newsletter is sent as, and where a reply to it lands.
Who this is for: anyone with campaigns.manage.
What the Sender block says
At the top of every campaign the Sender block reads, in one sentence:
Your newsletter is sent as Your Gallery <yourgallery@news.cartoncrew.online>. Replies go to hello@yourgallery.com.
The block on your screen shows your gallery’s values, not the placeholders above — the same ones the send uses. Nothing here has to be configured before your first campaign.
- Sending name — your gallery’s name. Edit From name on a campaign to change it for that campaign (e.g. “Gallery News”).
- Sending address —
<your slug>@news.cartoncrew.online. The part before the@is yours to change; the part after it is fixed, because that is the domain CartonCrew has verified for newsletters. Click Change the sending name and type the part before the@: letters, digits and hyphens, up to 40 characters (e.g.gallery-news). Anything else — a different domain, spaces, a second@, accented characters — is refused when you save, with a message naming the allowed domain. - Reply address — where a recipient’s reply goes. You do not set it on the campaign; CartonCrew chooses it by the rule below and tells you which it picked.
The Email preview on the right shows the From and Reply-To lines exactly as a recipient will see them, and a campaign’s detail view names the reply address after it has been sent.
Where replies go
CartonCrew picks the first of these that applies:
| Your gallery… | Replies go to | What the form says |
|---|---|---|
| has Request Manager in its plan and switched on | your Request Manager inbox (requests-<slug>@inbound.cartoncrew.online). A reply that says “unsubscribe” also takes the person off the list. | Replies land in your Request Manager inbox… |
| has a published contact email | that address — the Public contact email in Settings, or failing that the email on your site footer or a published Contact page | This is your gallery’s published contact address. |
| has neither | the account email of the person who created the campaign | Replies will come to you. To send them to the gallery’s inbox, add a public contact email in Settings → Organization → Branding. |
A newsletter never goes out without a reply address. Before v1.550 every campaign carried the Request Manager address whether or not the gallery had Request Manager — for a Studio gallery that mail was refused on arrival, and a patron who replied was writing to nobody.
Change the contact email
- Open Settings → Organization → Branding.
- Set Public contact email to the shared inbox the gallery reads (not a no-reply address — those are ignored).
- Save. The next campaign’s Sender block shows the new address; campaigns already sent keep the address they went out with.
If you would rather replies open a request in Request Manager, switch that extension on under Settings → Extensions (Ops plans only — a Studio gallery’s plan does not include it).
Unsubscribing
Every newsletter carries a one-click unsubscribe link; that path is unchanged whichever reply route applies. Unsubscribe by reply is handled only where replies reach Request Manager.
Common issues
- “The sending address must end in @news.cartoncrew.online” — you typed a different domain, or the part before the
@has a character other than a letter, digit or hyphen. Only the part before the@can change. - Replies are coming to me, not the gallery — the gallery has no published contact email. Add one as above.
- Replies are going to Request Manager but nobody reads it — switch the extension off in Settings → Extensions and replies fall through to the contact email instead.
Last updated: 2026-09-13 · Applies to: CartonCrew v1.550+