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Custom domain

Serve your public website from your own domain (e.g. example.org) instead of your-org.cartoncrew.online.

Note: Your sign-in and admin always stay on your-org.cartoncrew.online. The custom domain is for your public-facing website. If you visit your custom domain’s /admin, it sends you to the slug address to sign in.

What you need

  • A domain you own (bought from any registrar — GoDaddy, Namecheap, Google Domains, etc.).
  • Access to that registrar’s DNS settings.
  • The Owner role on your CartonCrew organization. An Admin cannot add or change the domain.

Set it up

  1. Open Settings → Organization → Domain. (Anyone other than the Owner sees “Only the owner can manage the custom domain.” instead.)

  2. Type your domain (e.g. example.org) and Add domain.

  3. CartonCrew shows you the exact DNS records to add. Typically:

    TypeName / HostValue
    A@76.76.21.21
    CNAMEwwwcname.vercel-dns.com

  4. Add those records at your registrar and save.

  5. Back in CartonCrew, click Verify. Status moves to Active once DNS has propagated and the secure certificate is issued.

DNS changes can take anywhere from a few minutes to a few hours — if it’s not Active right away, wait and click Verify again. (It also re-checks itself automatically every hour.)

Before going live: form protection

Your website’s contact form, membership application, artwork inquiries and chat are protected from spam by Cloudflare Turnstile. Turnstile only works on web addresses CartonCrew has added to its list, and only CartonCrew can add them.

Once you have added a domain, Settings → Organization → Domain shows an amber note under it, Before going live: add this domain to form protection. It names your domain and stays there whatever the status (Pending DNS, Needs attention or Active), because the page cannot check the list for you.

  • If CartonCrew is setting up your domain with you, this is part of their checklist.
  • If you are setting it up yourself, ask CartonCrew to add your domain before you announce the new address.

Until your domain is added, those forms show “This form can’t be verified on this web address yet” on the new domain. CartonCrew is also notified automatically when a visitor sees that. Your your-org.cartoncrew.online address and sign-in are not affected.

After it’s live

  • Your public site is served at both example.org and www.example.org — the www version redirects to the bare domain automatically.
  • HTTPS is automatic; the certificate renews itself.
  • Your your-org.cartoncrew.online address keeps working too.

Removing it

In Settings → Organization → Domain, click Remove (Owner only). Your site reverts to the your-org.cartoncrew.online address. You can delete the DNS records at your registrar afterwards.

Need a hand?

CartonCrew can set the domain up for you as part of onboarding — just ask.

Last updated: 2026-10-21 · Applies to: CartonCrew v1.70+

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