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For adminsPeople & accessResetting MFA

Resetting a user’s MFA

When a user loses their authenticator and didn’t keep the recovery code, an Owner has to reset their MFA so they can re-enroll.

Who this is for: Owner.

Steps

  1. Open Settings → Users.
  2. Find the user → click their row.
  3. Click Reset MFA. Confirm.
  4. The user can now sign in normally; on their next sign-in they’re prompted to enroll a new authenticator.

Common issues

  • No Reset MFA button — your role doesn’t have users.manage. Ask an Owner.
  • User says MFA still required after reset — they need to fully sign out and back in; the JWT they had cached still thinks MFA was already done.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.54+

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