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For adminsSetup & configurationWiping tenant data

Wiping tenant data

Destructive. CartonCrew has exactly two ways to remove data in bulk, both on Settings → Organization → Data. There is no screen that wipes a chosen set of modules, shows row counts, or asks you to type the organization’s slug. Export first: Exporting your data.

Clearing one extension’s records

Who this is for: Owner only. An Admin (and a ChAImp support session) does not see the Extension data card; Settings → Organization → Data shows “Owner only: deleting an extension’s data and deleting the organization are done by the Owner.” instead. The Download all data (JSON) export stays with the Owner and the Admin.

  1. Open Settings → Organization → Data.
  2. The Extension data card lists each switched-on extension that supports a bulk delete, with a Delete data… button beside it. (The card is absent when none does.)
  3. Type DELETE in the confirmation dialog and click Permanently delete data.

The extension stays on; only its records go. See Deleting an extension’s data.

Deleting the whole organization

Who this is for: Owner only. An Admin does not see the Danger zone card.

  1. Open Settings → Organization → Data.
  2. In the Danger zone card, click Delete organization….
  3. The dialog “Delete this organization?” explains what follows. Click Download my records first: it saves one zip with your sales (with tax where recorded), payouts, dues, donations and acknowledgments, refunds and audit log. Records like these may need to be kept for several years after a gallery closes; this is a reminder, not legal advice, so ask your accountant how long yours must be kept.
  4. Type DELETE and click Deactivate for 30 days.

The organization is deactivated at once: everyone is signed out, the site goes offline and scheduled emails stop, but nothing is deleted yet. Owners receive an email naming the permanent-deletion date, with a link to the same records download (it works while you are signed out). Until then CartonCrew support can reactivate it. The organization is not permanently deleted until its records download has been produced, either from the dialog or from the emailed link; after that, 30 days after deactivation, every record is permanently deleted and cannot be recovered.

The emailed link opens a page with a Download my records button; click it to save the zip. The link works for 14 days and can be used more than once, but only while the organization is deactivated: once it is reactivated the link stops working. If the link has run out, write to CartonCrew support; they can reactivate the organization so you can sign in and click Download my records again. Every records download, from the dialog or from the link, emails each Owner “Your gallery’s records were downloaded” with the date and time. That email has no link in it. If you did not expect it, contact ChAImp straight away at support@cartoncrew.online.

Common issues

  • No Danger zone card — you are not an Owner.
  • No Extension data card — you are not the Owner, or none of your switched-on extensions supports a bulk delete.
  • The confirm button stays greyed out — type DELETE exactly, in capitals.

Last updated: 2026-09-24 · Applies to: CartonCrew v1.678+

Exporting your dataOverview