Contact Inbox
Submissions from your public Contact form land here. AI triages each one with priority, category, sentiment, plus a flag for likely gift requests that should jump into the Requests module.
Who this is for: anyone with the contact.manage capability.
What’s here
| Article | What it covers |
|---|---|
| Triaging submissions | Read, reply, close. AI suggestions inline. |
| Bridge to Requests | Convert a submission into a Request record. |
| Bridge settings | Auto-convert criteria + reply suggestions. |
Public side (the form): end-users / Contacting the org.
Last updated: 2026-06-01 · Applies to: CartonCrew v1.56+