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For end-usersDonating

Donating

How to give to an organization through its website.

Who this is for: anyone visiting the organization’s website. No account is needed.

Steps

  1. Open the organization’s website.
  2. Click Donate, the highlighted button at the right-hand end of the menu at the top of the page.
  3. The Donate page shows the organization’s message and a donation button. The organization chooses the button’s wording; if it has not, the button reads Donate.
  4. Click the button. The organization’s donation provider (PayPal, for example) opens in a new tab, and you complete your gift there.
  5. Your receipt comes from the donation provider, not from CartonCrew. CartonCrew does not take the payment and never sees your card or bank details.

Some organizations also send out a page for a single appeal: a campaign or a personal fundraiser, with an address ending in /campaign/... or /fundraiser/.... It may show how much has been raised toward the goal, and it has its own Donate button that works the same way.

When you pick certain subjects on the organization’s Contact form, it offers a link to the donation page too.

What you’ll see

If the organization has chosen to show it, the website footer states its legal name and EIN and that donations are tax-deductible as allowed by law.

Common issues

  • Donate is missing from the menu. This organization does not take donations through its website. Contact the organization to ask how to give.
  • The Donate page says “A donation link hasn’t been set up yet.” The page exists but the organization has not connected its donation provider yet. Contact them.
  • No receipt arrived. The receipt comes from the donation provider. Check your spam folder, then contact the provider.
  • You want to change, cancel or refund a gift, or change a recurring donation. Manage a recurring donation on the provider’s site (for PayPal, in your PayPal account). A refund, or a question about a gift, goes to the organization itself; supporters cannot see or change gift records in CartonCrew.

Last updated: 2026-09-24 · Applies to: CartonCrew v1.678+

Managing or cancelling your signupSubmitting a gift request