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For end-usersManaging your event signup

Managing your event signup

Change which shift you’re on, update your details, or cancel — without signing in to anything.

Who this is for: anyone who’s already signed up for an event.

Steps

  1. Find the confirmation email the org sent you when you signed up.
  2. Click the Manage my signup link in that email. It opens a private page tied to your registration only.
  3. On the manage page you can:
    • Switch to a different shift in the same event (subject to capacity).
    • Update your name, email, or family members.
    • Cancel your registration entirely.
  4. Confirm. The org gets a notification of the change; you get an updated confirmation email.

What you’ll see

Video — coming soonManage your event signupRecorder brief: V7 — Manage signup. Show opening the email, the manage page, switching shift, then cancelling.

Common issues

  • Lost the confirmation email — search your inbox for the event name. If still nothing, contact the event organizer; they can resend it from Events → <event> → your row → Resend.
  • Manage link says “This signup is closed” — the event has passed, or the organizer cancelled the whole event. They’ll have emailed you separately.
  • You signed up twice by mistake — open both confirmations, cancel one.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.54+

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