Managing or cancelling your signup

Cancel a shift you signed up for, or take another one. No account is needed.

Who this is for: anyone who has signed up for an event shift.

Cancelling a shift

Each shift has its own private manage link. It is in two places:

your confirmation email. With one shift, it is the Manage your sign-up link. With several, each shift in the list has its own Manage or cancel link beside it.
the calendar entry for that shift: the file you saved with Add to calendar on the confirmation page, or with the Add to calendar button in your confirmation email. The entry’s description reads “Manage or cancel your sign-up:” followed by the link.

Click the link in your email, or in the shift’s calendar entry. A page opens showing the event, the volunteer’s name, when the shift is and where.
Click Cancel my sign-up.
Your browser asks “Cancel your sign-up for this shift?” Confirm it.
The page now says “This sign-up has been cancelled.”

If you signed up for several shifts, each one has its own link; cancel them one at a time. A link opens only the sign-up it was sent for. The same page also has an Add to calendar button, if you need the calendar entry again.

Cancelling for people you signed up

If you signed up family or friends with you, your manage link also shows People you signed up for that shift.

To take one person off, click the Cancel button beside them (it reads Cancel and their name) and confirm.
To take everyone off, you included, click Cancel everyone and confirm.
Cancel my sign-up cancels only your own place; the people you signed up stay on the shift.

Each cancelled place is free again straight away. A person you added who gave an email has their own manage link, in their own confirmation email. It shows who signed them up, and it cancels only their place: it cannot cancel you or anyone else in the group. Someone you added without an email has no link of their own, so you cancel for them.

Taking another shift

Open the event’s sign-up page again and sign up for the other shift, as in Signing up for an event. To drop the shift you no longer want, use its manage link above.

What you cannot change yourself

There is no way to move an existing sign-up to a different shift, or to change the name, email or phone on it. Cancel and sign up again, or contact the organization and ask them to change it.

What you’ll see

Common issues

You did not save the calendar entry. Use the link in your confirmation email instead. If you cannot find the email, contact the organization and ask them to cancel the shift for you.
“Sign-up not found.” The link is incomplete or was mistyped. Click it from the email or the calendar entry rather than copying it by hand.
You signed up twice by mistake. Each sign-up has its own calendar entry; cancel the one you do not want.

Last updated: 2026-10-24 · Applies to: CartonCrew v1.689.3+