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ModulesExtensionsBrowsing the catalog

Browsing the catalog

The Extensions tab lists every extension your organization can have, one card each, and is where the Owner or an Admin switches them on and off.

Who this is for: anyone can browse. The Owner or an Admin can turn an extension on or off (a ChAImp support session too, as an Admin). Everyone else sees “Ask the owner to enable this extension.” on a self-serve card your plan includes, in place of the button, and cannot switch anything on — ask your Owner or an Admin. Deleting an extension’s data stays with the Owner.

Finding an extension

  1. Open Settings → Extensions.
  2. Narrow the list with the controls along the top:
    • the search box (“Search by name or description…”). It also matches the word the extension puts in your sidebar, so searching for Volunteers finds the Volunteer Manager card;
    • the category list (All categories by default);
    • the Enabled, Only not yet enabled and Only in my plan tick boxes — Only in my plan keeps just the extensions your plan lets you switch on yourself;
    • Clear, which resets them;
    • By tier / By type, which groups the cards by pricing tier or by category.
  3. Each card shows the name, its tier, an On badge if it is switched on, its category, a short description and its main features (a “more” link under the list opens the rest). When the sidebar calls the module something else, the card says so under the category — for example “In the menu as Volunteers”.

Turning an extension on (Owner)

  1. Find its card.
  2. Click Enable. You see a confirmation naming the extension, and its module appears in the sidebar.
  3. To turn it off, click Disable on the same card. Its data is kept; to delete that as well, see Purging extension data.

When you cannot switch it on

  • The card says “Ask the owner to enable this extension.” — you are not the Owner or an Admin.
  • The card shows Request, not Enable — this extension is set up by CartonCrew, not switched on in the app. An Owner or Admin clicks Request to ask for it; see Requesting a consultancy extension.
  • The card has no Enable button and says what your plan needs — your plan does not include this extension, so the card shows the reason in place of the button, for the Owner and for everyone else. The line says which case you are in: the extension “is not part of your plan”; or it “is a <tier>-tier feature and your plan is <plan>. Upgrade to enable it.” The server checks your plan again on every Enable, so the reason on the card is the same one it would give. Nothing on this screen changes your plan — there is no upgrade or unlock button, and ticking Only in my plan shows you what you can switch on today. To ask about a plan that includes it, go to Support and use Need a human? Open a support ticket.
    • On a gallery (Studio) the card names the Studio plans instead of a tier: “<extension> is included in Studio Ops. Your gallery is on Studio Web - ask ChAImp to change your plan to use it.” — or, when neither Studio plan carries the extension yet, “<extension> is not available on the gallery plans.” Either way, use Support to ask about changing your gallery’s plan.
  • An extension that is already on keeps its Disable button even when your plan no longer includes it, so you can always switch off something you have. Once you have switched it off, its card stays in the list with the reason it cannot be switched back on, rather than disappearing.

What you’ll see

Last updated: 2026-09-26 · Applies to: CartonCrew v1.724+

OverviewRequesting a consultancy extension