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For adminsSetup & configurationBranding

Branding

Your organization’s name, logo, favicon, colors, font and the contact details printed at the foot of its emails. It applies to the admin app, the emails CartonCrew sends for you, and your public website.

Who this is for: the Owner for the branding itself; the Owner or an Admin for the organization name and the contact details.

  • Owner — changes everything on the page and saves with Save branding.
  • Admin (and a ChAImp support session) — branding is Owner only. The logo, favicon, colors, font, default theme and the public site display name are greyed out, a line at the top reads “Owner only: the logo, favicon, colors, fonts, theme and how the name shows on the public site are the gallery’s branding, which only the Owner can change.”, and the button reads Save settings: it saves the organization name and the contact details only.
  • Editor, Viewer or a gallery role — can open the page and see the current settings, but every field is greyed out, there is no save button, and a line at the top reads “Only an Admin or Owner can change these settings.” No capability opens it.

Steps

  1. Open Settings → Organization → Branding.
  2. In the Identity card:
    • Organization name — shown in the header, the browser tab and emails.
    • Logo: click Upload logo and pick a file (PNG, JPEG, WebP or SVG, up to 2 MB), or paste an address you already host into Logo URL. Remove clears it.
    • Favicon (the browser-tab icon): Upload favicon (PNG, ICO or SVG, up to 512 KB), or paste one into Favicon URL. On your public website (the Website or the Studio site) it is every icon a browser or phone shows: the tab, bookmarks, the home-screen icon and link previews. With no favicon your logo is used there, and with neither a plain picture-frame icon, never CartonCrew’s. Link previews use only an uploaded favicon, not a pasted address.
    • If your organization has the Website extension on, there is also Public site display (optional): how the name renders on your public site, with Markdown for bold and italic, and an ALL CAPS checkbox. Leave it blank to use the organization name.
  3. Contact details on emails — street address, city, state or region, ZIP or postal code, Public contact email and an optional legal line. Every field is optional; a blank one is left out of the email footer.
  4. Colors — Primary, Secondary, Accent and Sidebar text. Tick Match colors to logo to have CartonCrew read them from your logo, or click Reset to default to go back to the standard palette.
  5. Typography & theme — Font family, and the Default theme new users start on (each person can still choose their own).
  6. Click Save branding. Nothing is applied until you do: uploads and color changes preview live, and the toast after an upload says “Save branding to apply.”

The logo is also what the Include organization logo checkbox on a campaign puts at the top of a newsletter — see Including your logo. Without a logo here that checkbox is disabled.

Your logo on the emails your organization sends

An uploaded logo also appears, centered, at the top of the emails that go out in your organization’s name and sign off ”— From (your organization name) team”: the volunteer “You’re signed up” confirmation, the shift cancellation email, the help-request confirmation, an artist’s “Your piece sold” email and its updated version, the discount notice, the payment statement, and the approval request, work-complete and signature emails sent to a client.

  • Only a logo you uploaded with Upload logo is used. A logo pasted into Logo URL from somewhere else is not put in these emails.
  • With no logo, those emails have no picture at the top and read as before.
  • Some email apps do not show SVG images, so a PNG or JPEG logo is the safer choice for email.

What you’ll see

After Save branding you see “Branding saved”, and everyone in the organization gets the change on their next page load.

Common issues

  • The fields are greyed out and there is no Save branding button — you are signed in as an Editor, a Viewer or a gallery role. Ask an Owner or Admin.
  • The logo, colors and fonts are greyed out but Save settings works — you are an Admin (or a ChAImp support session). Branding is Owner only; ask the Owner. The organization name and the contact details still save.
  • “Only the Owner can change primary_color” (or another field) — a save that included a branding field was sent by someone other than the Owner. It was refused whole and nothing in it was stored.
  • “That file type isn’t supported” / “File is too large” — the logo must be PNG, JPEG, WebP or SVG up to 2 MB; the favicon PNG, ICO or SVG up to 512 KB.
  • Match colors to logo is greyed out — upload a logo first.
  • New logo doesn’t show for some users — they need a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) to clear the cached version.
  • The public site shows odd capitalization — check the ALL CAPS checkbox and any Markdown in Public site display (optional).

Last updated: 2026-09-24 · Applies to: CartonCrew v1.678+

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