Requesting a consultancy extension

Some extensions need ChAImp to do work (integration, configuration, regulatory review). The catalog flags them; the Request quote flow starts the conversation.

Who this is for: Owner.

Steps

1. Settings → Extensions → click the extension’s card.
2. Request quote.
3. The modal asks for:
   • Your timeline — when you want this live.
   • Use case — short paragraph on what you’re trying to do.
   • Budget bracket (optional) — helps ChAImp scope.
4. Submit. ChAImp gets a notification + emails you back within 1–2 business days.

After you submit

• The card flips to Quote requested; you can’t toggle the extension on until ChAImp activates it.
• ChAImp may schedule a 15-minute call to scope.
• Once agreed, ChAImp activates the extension on your tenant; you get a notification.

Cancelling a quote request

Open the card → Cancel request. The card flips back to Available; ChAImp is notified.

What you’ll see

Common issues

• Long wait for response — outside business hours / holiday season; the 1–2 day SLA is best-effort.
• Want a different scope — cancel + re-submit with the new use case + timeline.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.57+