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Bridge settings

Configure how aggressively the Contact → Requests bridge runs.

Who this is for: Owner / Admin with contact.manage.

Options

  • Auto-convert (toggle) — when on, the AI’s “likely gift request” submissions are converted automatically. When off, the Convert button is the only path.
  • Confidence threshold — minimum AI confidence required for auto-convert. Higher = more conservative.
  • Reply on convert (toggle) — when on, CartonCrew also sends a templated reply to the requester acknowledging the request landed (uses the configured comms style).
  • Suggested reply style — comms style to draw the suggested reply tone from.

Steps

  1. Contact → Settings (top right) → Bridge.
  2. Toggle / set values.
  3. Save.

What you’ll see

Video — coming soonConfigure bridge settingsRecorder brief: V34 — Bridge settings panel, flip Auto-convert on, test submission flagged as gift, auto-convert happens, templated reply sent.

Common issues

  • Auto-convert too aggressive — raise the confidence threshold. The threshold range maps to the underlying AI confidence score.
  • Templated reply going to spam — the reply uses Resend with the comms style’s From name; check the comms style’s DNS / sender setup if many recipients flag it.

Last updated: 2026-06-01 · Applies to: CartonCrew v1.56+

Bridge to RequestsOverview